Privacy Policy:
1. INTRODUCTION
This Privacy Policy details how we handle your data and the options available to you regarding using your personal information.
We are committed to protecting and ensuring the privacy and security of the personal data you provide to us or that is collected about you when you use our websites, social media pages we control, software applications available on computers and mobile devices that include a link to this Privacy Policy, and when you provide your information over the phone via our call centers or in person (collectively the Sites).
Our privacy policies may differ depending on the country's regulations and laws. We are fully cognizant of the need to safeguard your personal information and comply with all local, state, and federal regulations that protect sensitive data.
Please note that if you make a reservation, sign up for an event or promotion, or otherwise contact us through the Sites, we may ask for your explicit assent to the provisions of this Privacy Policy or as otherwise required by law. If you do not terminate your use of the Sites, you are presumed to accept this Privacy Policy.
2. WHAT WE GATHER ABOUT YOU
Data, You Give Us About Yourself: Your use of our Sites may need the disclosure of personal information, such as when an account is created, or a reservation is made. You may supply us with information about yourself or others through the Sites, and we may collect Personal Information markers (information that identifies you or refers to you as an identifiable person) in the process.
• Personal details such as name, DOB, passport number, and visa details; Mailing address; Name; Address; Phone Number; Electronic mail;
We don't collect sensitive information about you, such as health information, unless reasonably necessary for us to provide services to you, but we do collect information that allows us to provide specialized services to you or fulfill special requests, like accommodating health or dietary conditions.
• The card's number, expiration date, and security code;
• Details about your social media profiles;
• Specifics about your upcoming trip or stay, like the dates, the number of adults and children in your party, and the location and amenities of your choice;
• Personal information such as date of birth, gender, nationality, and language preference;
Identifiers of Internet Protocol
• Preferences for getting communications from us or for surveys or promotional offers.
Data Gathered Mechanically
Our websites gather aggregated visitor statistics to make their services more accessible and user-friendly. We may keep tabs on your browsing habits across the sites, the URLs you sent here, the times you visited, and the browser and operating system you used. We never use this data in isolation or in a way that would identify you. We use the data we collect about our users to improve the quality of our service, study the demographics of our visitor base, and anticipate and respond to their needs and interests. Our servers automatically record information about each visitor, including their IP address, domain name, the URL they came from before arriving at our sites, the URLs they see, and how long they stay on each page. To better understand and serve our customers, we may utilize tracking technologies to collect, store, and at times track information as part of our ongoing efforts to enhance the quality of our services and products. Please refer to our Cookie Policy for further details on the technologies we use to collect and store data automatically, such as cookies and similar technology, and the options available.
3. WHAT DO WE DO WITH THE INFORMATION YOU GIVE US
For our business needs and the legal justifications described in this article of Privacy Policy, we may use your personal information in the ways described below.
· This includes taking orders, fulfilling them, and keeping a record of them;
· Credit card charges for deposits and prepayments on future purchases;
· After making a reservation, buying an item, or signing up for an event, we may need to contact you to confirm details or provide customer assistance.
· Analyzing data from surveys and polls
· Keeping tabs on hotel bookings and guests' arrivals and departures;
· Sending you resort-related emails;
· Providing you with information, like customer surveys and special offers;
· Sending you notifications about sales, contests, and featured products if you've opted into such notifications;
That includes:
• Addressing your questions, concerns, and other messages; and the safety and security of our patrons and employees, in addition to fulfilling all applicable legal and regulatory obligations.
4. REVEALING YOUR PERSONAL DETAILS
To provide consistent service across all of our properties, as an international resort and residence management firm, we must share information across many nations and companies. As a result, your private information may be shared as follows, in accordance with this Privacy Statement and as is reasonably necessary:
• The travel agency, travel agent, personal assistant, employer, or spouse from which we have received your Personal Data;
• Third parties with your permission;
• Trusted third-party services providers to process it for us, depending on our instructions and in conformity with our Privacy Policy and any other relevant confidentiality and security measures;
Service providers who securely host emails and function as a supplier to disseminate our email communications.
• Our marketing and advertising partners present you with more relevant advertisements and urge you to return to our websites. These service providers are obligated by contract to protect your personal information and may only use it for the purposes we agree to.
With unaffiliated third parties, if we have good faith that such disclosure is reasonably needed to
(1) comply with any applicable law of the land, regulations, legal process, or enforceable governmental requests;
(2) enforce applicable terms of service conditions, including investigation of potential violations or diversions;
(3) detect and prevent, or otherwise address illegality, fraud, security, or technical issues; or
(4) ensure continued protection of the property, rights, or safety of our users or the public as required or permitted by law.
5. TRANSFERRING INFORMATION ACROSS BORDERS
By using and purchasing our goods and services, we may move your Personal Information across several jurisdictions. Thus, we may share and store your private information:
Our servers and websites are based in Dubai, UAE; The location of our international headquarters is in Dubai, United Arab Emirates.
We can ship worldwide, including Australia, China, France, Germany, Hong Kong Special Administrative Region (SAR), Maldives, Mauritius, Mexico, Rwanda, South Africa, United Arab Emirates (UAE), United Kingdom (UK), and the United States of America (USA); and
• International locations where we have found reliable third-party service providers or advisors.
The degree to which your personal information is protected varies among various countries. However, we will do everything in our power to ensure that any such transfer is done securely, protecting your privacy. By continuing, you agree to the disclosure, collection, maintenance, and use of your Personal Information in the ways specified in this notice.
6. OUTLINING THE LEGAL UNDERPINNINGS OF THE PROCESS
The following categories of justification are used for collecting and processing your personal data:
• Consent - we gather and process your data with your consent, e.g., when you tick a box to receive marketing material.
• Legal compliance - we may need to collect and process your data if obliged by relevant law, such as for police, fraud investigations, or court orders.
When we collect and use personal information about you, we are following the law when we do so for one of the following reasons:
• Legitimate interest — to pursue our legitimate interests, like providing the services and products you have requested as part of running our business, in a way that would be expected under the circumstances and does not adversely affect your rights, freedoms, or interests.
7. SECURITY
We have established appropriate technical, administrative, and physical safeguards to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Information. While we do our best to protect and safeguard your Personal Information using industry-standard safeguards, we cannot ensure or warrant its total security.
When you use the Internet to send us an email or otherwise provide us with Personal Information, we have no way of ensuring or controlling the security of your computer, electronic device, or electronic communication method. When dealing with us, your responsibility is to ensure that your computers, electronic devices, and communication channels are secure. We are not accountable for the disclosure or interception of your Personal Information before we receive it.
8. CHOOSING TO REMOVE YOUR APPROVAL
Don't feel obligated to provide us with any of your private information. You can still use our Sites even if you choose not to supply the Personal Information we request and require consent to use and disclose. However, there is still a chance that we won't be able to complete your reservation because certain features, items, or services are unavailable to you.
You can pick from several methods whenever we need to get in touch with you. You will always be able to opt out of receiving marketing communications from us in the future. You can remove yourself from our marketing lists anytime by following the instructions in the "opt-out" portion of any marketing communication or updating your account settings. You can always ask us to stop sending you marketing materials by contacting us directly. If you want to make a written request, please submit it to the address provided in "How to Contact Us." Your request will be fulfilled in 30 days or sooner if mandated by law. Please be aware that even if you opt out of receiving commercial emails from us in the future, we may still save your information and send you notifications relating to the booking and our services.
9. LINKS TO OTHER SITES
We have the right to revoke any such permission at our sole discretion. We do not support these websites and are not accountable for their content or privacy policies. Neither we nor any of our affiliates members are to be responsible for the content or actions of any third-party websites.
10. PRIVACY OF CHILDREN
The Sites are not intended for children under 13, and we do not knowingly collect such information from children under 13. However, we may collect such information from a child as part of the guest registration process or for participation in activities on the websites or at the resorts, but only with the consent of a parent or guardian.
11. TIMEFRAME FOR RETAINING YOUR PERSONAL DATA
To the extent permitted by the applicable law, we will only retain your personal information for as long as it is necessary to fulfill the original purpose for which it was obtained, any ongoing legal business necessity (such as record keeping), or during any pending legal processes.
In the event that there is no compelling reason to retain such Personal Information, it will be securely erased, disposed of, blocked, and/or anonymized, for instance, by aggregation with other data, so that it can be used in a non-identifiable manner for statistical analysis and business planning.
12. YOUR RIGHTS TO PRIVACY IN EUROPE
You have certain rights under the European Union General Data Protection Regulation or similar laws if you live in an EEA or UK member state. These include (a) access; (b) rectification; (c) erasure; (d) restriction of processing; (e) objection to processing; (f) data portability; (g) the right to complain to a supervisory authority; and (h) the right to data portability. Please get in touch with our Data Protection Officer if you would like to exercise any of these rights with respect to your Personal Information or if you have any questions, complaints, or privacy concerns.
Please include your full name, detailed address, and telephone number, as well as a copy of a document evidencing your identity (such as a driver's license or passport) with your request to help us confirm your identity and locate any relevant Personal Information or to contact you if further information is needed to process your request.
You can also contact the country's data protection agency with any complaints or concerns you may have.
CALIFORNIA — YOUR CALIFORNIA PRIVACY RIGHTS
Residents of California have the right to request specific details about the Personal Information we have collected about them and the third parties to whom we have disclosed such information for the third parties direct marketing objectives in the preceding calendar year, pursuant to California Civil Code Section 1798.83.
The following extra rights pertain to your personal information if you are a resident of California and are protected by California law:
You have the right to know what kinds of personal information we have collected, utilized, disclosed, and sold.
• The right to request that we remove any personal information we have gathered about you.
By providing your email address, phone number, order number, or the last four digits of a credit or debit card used with us, we can confirm your identity when you submit a request to us in accordance with these rights. We may also employ an external service to confirm your identification.
If you decide to use these rights, it won't change the cost or quality of our products or services in any way.
AUSTRALIA
Please email the data protection officer to get in touch with our Dubai-based Data Protection Officer with any inquiries, comments, or complaints from Australian residents.
Please be as specific as possible when notifying us of a complaint regarding a possible violation of our Privacy Policy or our legal privacy duties, and include any relevant information. Every privacy concern is reviewed carefully, and we work hard to find practical solutions to any problems that may arise. If you are still waiting to hear back from us within 30 days or are unhappy with our response, you may file a complaint with the Australian Information Commissioner's Office (https://www.oaic.gov.au).
Our company is dedicated to protecting your privacy and will take all necessary steps to prevent the loss, misuse, unauthorized access, or alteration of any information you provide to us. We are not responsible (including in negligence) for the effects of any unauthorized access to, disclosure of, misuse of, loss of, or corruption of your Personal Information, except to the extent responsibility cannot be excluded due to the operation of the statute. Nothing in this Privacy Notice is intended to, or does, limit, exclude, or amend any rights afforded to consumers by statute.
13. REVISIONS TO THIS PRIVACY PLAN
We reserve the right to modify or add this Privacy Policy at any time in the future and without prior notice. There may be times when we use customer data in ways that were not described in our Privacy Statement. If our information practices change in the future, we will post the corresponding updates to our Privacy Policy on our Sites to provide you advance notice of the changes and give you the opportunity to opt out of these new uses where applicable.
14. CONTACT INFORMATION
If you have any questions or issues concerning the information collected by us or this policy, please get in touch with us. If you have any queries or suggestions, please feel free to email the official id provided.
15. Policy Regarding Cookies
We can tailor our websites to your interests and show you relevant advertisements using cookies. Here we explain what cookies are, the ones we use, and how to disable them.
By clicking "OK" on the banner on the Sites or by continuing to use the Sites after the pop-up has been shown, you consent to our use of cookies per this policy. To be clear, you are not required to click "OK" in order to continue browsing the websites; nevertheless, if you do so, you will be deemed to have accepted and allowed our usage of cookies (and what we utilize them for) in line with this Privacy Policy.
Explain the concept of cookies:
When you visit a website, the server sends a little text file, called a cookie, to your device. Whenever your browser requests a page from our server, it will send the text file back to us. By doing so, we can better tailor the websites to your individual tastes based on your past activity on the sites and keywords we may infer from the URLs of other websites from which you reached the sites.
For what purposes do we employ cookies, and which ones do we use?
The following categories of cookies might be stored on your device as a result of your use of the websites:
Analytics and Performance Cookies
To monitor and report on how our website is used, we may employ the services of an outside analytics firm. By tracking users' cookie information, analytics services gather useful data about how the sites are used. We can see how many people use our websites, how often they return, how long they stay, and how they navigate our sites with the help of these tools. This aids us in enhancing the functionality of our websites by, for example, making it simpler for visitors to find the necessary information they need. The analytics service provider will collect data related to the websites and may use this data to compile reports on how the websites are utilized.
• Advertisement and Targeting Cookies
These cookies record the websites you visit, the pages you view, and the links you click on. By using this data, we hope to better tailor our sites, as well as your experience on other sites, to your specific needs and preferences. For this reason, we may also disclose your information to other Kerzner companies and trusted third parties. When you visit one of our websites, you may see advertisements for products and services from our technology partners, who help us run and improve our websites and provide you with useful information about those products and services and their affiliates and advertising networks. When you visit a third-party website, we may utilize the information gleaned from the cookies on our sites to better target you with advertisements. Please review the section of this policy headed "How to turn cookies off?" if you do not want us to do this" below.
• Cookies with a Purpose
Functional cookies may be used to keep track of your preferences when browsing the websites, allowing us to tailor the content you see to your individual tastes.
Cookies that are absolutely necessary
These cookies are essential and utmost required for the proper functioning of our websites and cannot be disabled. A few of the cookies we employ are essential to the operation of our websites and your ability to browse and use their features.
Third-Party Cookies
Since Kerzner is active across several social media platforms, we streamline the process of sharing and tracking the performance of our content. With our help, sharing on these platforms is as simple as clicking a button. Some of the websites' chat features are powered by Facebook as well. When we embed these 'plugins' for social media, we are giving those sites permission to set their own cookies through our system. They cannot read any cookies we set from our websites, and we cannot read any cookies they set, but it helps them conduct the same kind of traffic measuring activities that we do on the rest of the websites, and it also keeps them informed whether you're logged into their site. If you are already logged into Facebook and wish to speak via the chat widget, you can do so without having to log in again; we are not informed of your Facebook login status because all communication is conducted directly with Facebook via their plugins on our websites. We cannot prevent the use of cookies by third-party sites or services (such as ad networks or suppliers of external services like online traffic analysis or content recommendation engines). These cookies are likely to be analytical or performance cookies or targeted cookies.
The following list of cookies and tech specs helps us deliver optimized results for our users:
- Add Shoppers - Social commerce
- Affiliate Window - Affiliate partner performance marketing
- AppNexus - Advertiser Targeting
- Adconion - Advertiser Targeting
- Bold Chat - Live chat to customer services
- BlueKai - Advertiser Targeting
- Cheetah Digital - Email service provider
- Crazy Egg - Usability Analytics
- Crimtan - Advertiser Targeting
- Cybba - email retargeting
- DoubleClick Bid Manager and DoubleClick Campaign Manager - Advertiser Targeting
- DoubleClick Search - Advertiser Targeting
- DoubleClick and DoubleClick Floodlight - Advertiser Targeting
- eXelate - Advertiser Targeting
- Eyeota - Advertiser Targeting
- Facebook Connect - Facebook login connector
- Facebook Custom Audience - Advertiser Targeting
- Google Analytics - Web Analytics
- Google Analytics Audiences - Advertiser Targeting Yandex - Web Analytics
- Quantcast - Audience Analysis and Advertiser Targeting
- Google Analytics Audiences - Advertiser Targeting
- Google Tag Manager - Technology Deployment
- Krux - Advertiser Targeting
- LiveRamp - Advertiser Targeting
- Mailchimp - Email service provider
- MediaMath - Advertiser Targeting
- Microsoft Clarity - Usability Analytics
- Quantdeck Analytics - Web Analytics, Usability, Site personalization
- Rubicon - Advertiser Targeting
- Sitecore - Website CMS and Site personalization
- Sizmek - Advertiser Targeting
- Sojern - Advertiser Targeting
- Rapleaf - Advertiser Targeting
- Tribal fusion - Advertiser Targeting
- Varick - Advertiser Targeting
- Yahoo - Advertiser Targeting
- Yandex - Web Analytics
For more details on the above-mentioned third-party cookies and how they work, visit http://optout.aboutads.info/#/.
FAQs
In what ways may I disable cookies?
You can prevent your browser from accepting cookies if you do not want us to install them or if you do not agree with our usage of them. Refer to your browser's "Help" menu for further information on how to disable cookies. Note that some elements of our websites may be inaccessible if you have your browser set to reject cookies.
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